FAQ's

Top 10 Frequently Asked Questions

1. How can I return my order?
You can return your order within 7 days if you're not fully satisfied. Just email us with your order details, and we’ll assist with a refund or exchange.

2. How long does delivery take?
Domestic orders are delivered within 3-5 business days. You’ll receive an email with your tracking information once your order is shipped.

3. Can I cancel my order?
You can cancel your order within 2 hours of purchase. After that, it may be in processing or shipping. If so, you can return it once received.

4. Do you ship internationally?
Yes, we ship worldwide. For detailed information on international shipping, please contact us with your full address.

5. How can I track my order?
You’ll receive tracking details via email with your order confirmation or can check your status in your account.

6. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and Apple Pay. All payments are securely encrypted.

7. Can I customize products?
Yes! Many of our items, like scarves, abayas, prayer matts and gowns, can be customized to your preference. Contact us for customization options.

8. What if I receive a damaged product?
If you receive a damaged or faulty item, contact us within 2 business days. We’ll assist with returns, exchanges, or repairs.

9. Do you offer free shipping?
Yes, we offer free shipping on orders over $99.

10. What kind of products do you offer?
Scilla offers a wide range of products for Muslim women, including silk scarves, abayas, prayer gowns, and thoughtful gifts for her.